16 August 2011
There are many important things to keep track of when running a business – invoicing being one of the most critical. Receiving correct and timely payment, and keeping good payment relations with your customers can go a very long way.
Here are a few invoicing “dos and don’ts” to keep your invoicing process fast, easy and effective.
DO have a backup system.
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Posted by Torben Frigaard Rasmussen
4 August 2011
When searching for help or support from a company that you work with, do you often find yourself looking for their “Contact us” webpage instead of their FAQ or help articles?
If so – you’re not alone! In many cases it can be difficult to find the information that you need, and picking up the phone can be the fastest way to explain your problem and find proper assistance.
Because of this, for some time the phrase “service and support” was synonymous with “telephone hotline” at e-conomic… but that has long since changed!
The downsides of telephone support
Through direct contact with our customers, we soon realized some of the negative aspects of telephone support:
- It isn’t scalable: An employee can only support one person at a time on the phone.
- It has limited hours: Especially if prices are to be kept at a reasonable level.
Therefore, in addition to the telephone support offered at e-conomic, we added loads of online, 24/7 support options that we work hard to keep updated so you’ll always be able to find help! Read the rest of this entry »
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Posted by Torben Frigaard Rasmussen
